OUR REPAIR PROCESS
Collection
When a repair notification is received, one of our friendly service advisors will contact you directly to arrange the collection of your vehicle if not roadworthy. If the vehicle is driveable, an estimate on site will be arranged.
Assessment of Damage
If bringing your vehicle to site isn’t suitable, we can offer remote estimates from images. However, it is important to note that seeing your vehicle in person is always preferable as this helps to prevent any damage from going unnoticed and can speed up the repair process. Depending on the damage, what happens next may vary, but don’t worry, our service staff will be on hand the whole way to make sure you are satisfied and kept up to date. An estimated completion date will then be set. With over 30 courtesy cars available, we can keep you on the road throughout the duration of repairs.
Parts Required
After identifying the parts required, one of our parts controllers contacts the preferred approved parts dealer/supplier. When the parts arrive on site, the order is checked to confirm all parts are correct and that they haven’t been damaged during transit. The parts will be labelled to the vehicles job number/registration and will then be moved to our secure storage area.
Repairs
Our highly skilled technicians will then set to work using manufacturer methods to repair your vehicle to manufacturer standards. Our updates team will ensure you are kept up to date throughout the repair process. Learn more about our repairs through the links above.
Quality Control and Valet
Once repairs are complete, your vehicle will pass through quality control using high intensity lighting. This allows our technicians to see any possible imperfections. We also offer a complementary valet ensuring key touch points are sterilised thoroughly.
Handover
As the vehicle nears its completion date, we’ll be in touch to arrange the handover. So repairs can be discussed, we recommend collecting your vehicle from site, but delivery can be arranged if preferred. Repairs carried out have a lifetime warranty as well as manufacturer warranties on all parts.